Intercom
Intercom integration with SurveySparrow lets you simplify your tasks and workflows, from sending personalized surveys to customers after resolving a query to adding new users in the customer list.
Intercom Survey Integration: Use Cases
Trigger NPS through Intercom Chat and Capture Customer Loyalty
Customize NPS with the follow-up questions to gain more insights about customer loyalty. Navigate to Configure → Integrations, and enable the Intercom toggle to authenticate SurveySparrow with your Intercom account.
Install SurveySparrow app from the Intercom app store. Trigger the NPS in your Intercom chat and capture the customer loyalty without moving an inch from your Intercom account.
Reflect captured NPS score in the Customer Profile
Click on the app to send the NPS during your conversation with the customer. Once the customer responds to the NPS, the score is reflected in the customer profile. You can also view and analyse your NPS results in the SurveySparrow account.
Import and Synchronize Intercom Contacts to your SurveySparrow account
Import Intercom contacts to your SurveySparrow account, effortlessly. You can update your contacts list on a daily, weekly or monthly basis by enabling the recurring import toggle.
How to set up your Intercom Survey Integration
Webhooks
A webhook in web development is a method of augmenting or altering the behavior of a web page, or web application, with custom callbacks.
Step 1: Sign in to a Developer Account and select New app. Choose an App name, Workspace and select Internal Integration if your app is used internally.
Step 2: Configure the access token and OAuth, and select a permission level.
Step 3: Choose a canvas kit and configure app capabilities(In this case, Place on Messenger Home screen). Enter the Webhook URL and Save.
Step 4: Save and test the App.
Zapier
Zapier is an online automation tool that connects your apps and services. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.
Trigger - When Conversation is closed
Step 1: Choose App and Event - Intercom and New Closed Conversation
Step 2: Choose Account - Sign in to your Intercom account
Step 3: Customize Deal
Step 4: Find Data - Choose sample data to send
Step 5: Test the connection
Action - Share Survey
Step 1: Choose App and Event - SurveySparrow and select a survey to send
Step 2: Choose Account - Sign in to your SurveySparrow Account
Step 3: Customize Share Survey
Step 4: Select a survey from the list
Step 5: Select a share option (In this case, Email Share)
Step 6: Select a recipient email ID
Step 7: Pass a custom variable(Example: contactid)(Optional)
Step 8: Test the connection
How to import Intercom Contacts to SurveySparrow account?
Step 1: On your survey dashboard, navigate to Contacts > Imports > Start New Import and select Intercom from the list.
Step 2: Map the corresponding contact fields from Intercom, name your import, assign a label, and enable the recurring import toggle if you wish to update your contacts list on a daily, weekly, or monthly basis.
Step 3: Click Finish Import. You have now successfully imported contacts from Intercom.