Thank You For Contacting Us: 10 Professional Response Templates

The right “thank you for contacting us” message can make a simple form submission into a business opportunity. Most organizations treat these messages as an afterthought, but these overlooked touchpoints can significantly impact customer experience, conversion rates, and ultimately, your bottom line.

Whether someone has completed a survey, signed up for your newsletter, or submitted a contact form, the confirmation message they receive represents a critical moment in their journey with your brand. This guide will show you how to write an effective thank you for contacting us messages that leaves a lasting impression on your audience.

3 Essential Components of an Effective Thank You Page

Typically, a ‘thank you for contacting us’ page comes at the very last of a feedback form or landing page. But you can start with such a page or include it in the middle, too. It works just fine.

As for the components of this page, we have 3 different aspects:

Confirmation Message:

The very first thing this page should do is to confirm that a respondent or user’s action was successful. That is, the data given in this page are stored successfully.

So after a survey or sign-up process, when a ‘thank you for contacting us’ page loads up, a straightforward message like “Thank you for valuable input” or “Thank you for signing up” should come. If a new order is placed, a message like “We received your order” confirms it.

Next Steps:

The second vital component to include is the next steps and how to proceed with it.

Example: Informing a user about a link sent to his/her email to activate the account, or the link to categories with 50% and above discounts, or instructions about a quick sign-in process to get a $50 Amazon gift card for free.

Your instructions don’t have to be lengthy – they just need to be clear, precise, and action-worthy. 

Call-to-Actions (CTAs):

The final component is an effective call-to-action (CTA) to move your users onto a desired step in your sales/customer journey. Adding a persuasive CTA could make the world of difference in terms of your ROI and prospect conversions.

Note: Survey tools like SurveySparrow lets you create multiple ‘Thank You’ pages for different user types. It’s a great way to sign off on a personalized note. You can try it for free.

Bring your creative instincts out here to literally compel users into doing what you want them to. It’s easier said than done, but not as hard as you think 🙂 

10 Professional Ways To Say ‘Thank You For Contacting Us’!

Well, remember the last time you submitted a survey, form, or a sign-up page, and got a sad message post-submission? It must’ve not felt good. 

It’s time to change that with these 10 eye-catching ways to say ‘thank you for contacting us’. Use them all! 

#1. You’re Awesome

When you tell someone they’re awesome, they’ll absolutely love it, especially when they’ve spent time giving you feedback or signing up to your website. Here’s how you can do that while saying a Thank You! 

#2. You’re Making Us Better

Every feedback is a chance for your company to get better. Make sure you’re telling customers that at the end of a feedback form. Here’s a Thank you message:

#3. Dear Valuable Customer

Each customer of yours is valuable to you, right? But are you telling that to customers? If not, here’s the simplest yet an effective thank you for contacting us message.

#4. We Were Waiting… 

When you are waiting for customer feedback and it arrives, shouldn’t you express gratitude to your respondents? Start by telling them you were waiting. Or else, just use this thank you for contacting us template:

Explore Deeper Customer Insights with SurveySparrow

Contact Sales

A personalized walkthrough by our experts. No strings attached!

#5. Our Superheroes Are On It! 

The ‘thank you for contacting us’ pages are certainly one of the best ways to get vividly creative. After focusing on responding to a feedback or sign-up form, customers would really love it if you can make them smile or laugh with your creativity. 

We tried our hands at it. Let us know if it made you 😀

#6. Help’s On The Way! 

Showing customers or respondents the urgency with which you’re handling a query or feedback always leaves a good impression. Utilize it with this particular way of messaging:

#7. Get The Coupon

When you’re a new business, the best way to collect feedback or boost sign-ups is by giving some incentive, preferably your product coupons. That way, respondents get something tangible for the time they’ve invested for your brand. 

As the popularity rises, you start getting more organic feedback, but coupons are a great way to start. Here’s the thank you for contacting us message you can use:

#8. Here Are The Next Steps…

This one comes useful when customers have signed to get to the next step. For example: A course where customers have arrived at the landing page and your team is tasked to guide them about the next steps. 

Here’s how you say ‘Thank you’ and talk about the next steps in that case:

#9. Stay In Touch 

This ‘thank you for reaching us’ message comes after your team has successfully resolved a customer query or complaint. You thank them for giving your organization an opportunity to get better with their query, and ask them to stay in touch for future feedback or market research campaigns.

Additionally, you can gently ask them about their overall query resolution experience with your brand. 

Here, use this:

#10. Download Ready! 

Last up, if your target audience has signed up for a specific download, like an eBook, whitepaper, or a webinar, leaving a Thank you for reaching out with a ‘your download is ready’ message is crucial. Here’s how you should frame the message:

The Little-Used Weapon – Form Success Messages

Yes, form success messages or Thank You pages, even though prevalent, are still a little-used weapon for increasing ROIs. Businesses often include such a message just for the sake of it.

What they don’t realize is its power to compel respondents into moving to the next stage in the sales funnel. Especially if the preceding survey, landing page, or sign-up process has influenced a user positively, and he/she wants to take an action, but just needs a nudge for it. 

By implementing these 10 ways, you can raise the standard of your ‘thank you for contacting us’ page from a boring one to something that’s an ROI and sales booster! 

Regardless of whether you’re trying to get quality customer insights, get more sales or social media followers, a form success message or a Thank You page will reap handsome rewards. So, if you need pre-built pages on it that comes after a survey or a form, our team’s here 24/7 to find the best fit for your brand. Come, talk to us. 

Creating Custom Thank You Pages

The most effective “thank you for contacting us” messages are those tailored to your specific audience and business goals. With SurveySparrow, you can easily create custom thank you pages that:

• Match your brand identity with consistent colors, fonts, and messaging

• Segment respondents based on their answers and show personalized thank you pages

• Include dynamic content that changes based on user responses

• Feature targeted calls-to-action that guide users to relevant next steps

• Integrate with your marketing automation tools for seamless follow-up

Creating these customized experiences doesn’t require technical expertise. SurveySparrow’s intuitive interface makes it simple to design professional thank you for reaching out messages that convert more effectively than generic confirmations.